Waste Vouchers

Residential properties across the Tamworth region are able to access four digital waste vouchers each financial year. 

In the past we have issued one waste voucher each quarter. From 1 October 2024 we will move to issuing all four vouchers being available from the start of the financial year. 

However, as the first quarter waste voucher had already been issued before this change, for the 2024-25 financial year, they will be issued as followed:

• Waste Voucher #1 - Issued 1 July 2024 (redeemable once)
• Waste Voucher #2 - Issued 1 October 2024 (redeemable 3 times during the 2024-25 financial year) 

There are two key steps:

1. Sign up for waste vouchers
2. Access waste vouchers

This process varies slightly depending if you are an owner owner/occupier or a renter. Please read all of the steps below before commencing the process.

How do I sign up for waste vouchers for the first time?

The below steps will work for both owner occupiers and tenants.

Please read all of the below steps before commencing.

1. Go to tamworth.residentservices.com.au/sign-in and click the black button 'Register as a new user'
2. Enter your email, first name, family name and a password.
3. You will then receive an email with a link asking you to verify your email
4. Once signed in you will see a page with numbers 1-5 in circles, underneath this you will see a blue button with 'Begin verification process', click on that button
5. Select your suburb in the Tamworth region
6. Select your street name in the Tamworth region
7. Select your street number in the Tamworth region
8. You will be asked to select whether 'I'm an owner' or 'I'm a tenant'.
   
   If you are an owner occupier, you will need to enter your property number from your rates notice. Your property will automatically be connected to your account, and you will be able to access vouchers that are currently available to your property.
   
   If you are a tenant, select 'Tamworth Regional Council' as the agent. One of our friendly staff will just need to verify this process which may take between 2-10 business days. Once you have been connected to the property in the portal the waste vouchers will appear in your online self-service portal automatically as they become available.

Note: you can only access the self-service portal and vouchers once you have completed the above steps and you are connected to the property you are living at.

If this process doesn't work for you, please complete this form.

How do I access my waste vouchers once I've already signed up?

Please read all of the below steps before commencing.

1. Go to tamworth.residentservices.com.au/sign-in and click on the blue 'Sign in' button
2. Enter your email address and password you signed up with initially. If you have forgotten your password, click on the Forgot password link and follow the steps to reset your password.
3. Once you've signed in you will see a grey bar down the bottom that has 'Services' and 'Vouchers', click on 'Vouchers'
4. You will now see all of the vouchers that are available to your property.
   
   There is a QR code which you can present directly to the weigh bridge staff at the landfill to scan or there is an option to download your voucher as a PDF which will also have a QR code for staff to scan.

How much time should I allow when I apply for my waste vouchers?

If you are an owner occupier, your property will automatically be connected to your account, and you will be able to access vouchers that are currently available to your property.

If you are a tenant, select 'Tamworth Regional Council' as the agent. One of our friendly staff will just need to verify this process which may take between 2-10 business days.

How do I get my waste voucher if I don't have a device or don't wish to access vouchers them digitally?

If you do not wish to access waste vouchers digitally and wish to receive your voucher by email or by post, you can complete the online form to indicate this is your preference, or you can call Council on 6767 5555 for assistance.

However, if you choose not to receive vouchers in the online self-service platform, you will have to follow this process every year to have them issued to you.

Choosing this method does not mean an automatic issuing of vouchers, as email or post provision are secondary options that staff have to manually trigger and is not able to be an automated process.

I've moved house, what now?

1. Sign in to your account here: tamworth.residentservices.com.au/sign-in
2. Click on the three lines at the top and click 'Properties'
3. If you are connected to a property already, click 'I've moved out'
4. Then click 'Add a new property'
6. You will see a page with numbers 1-5 in circles, underneath this you will see a blue button with 'Begin verification process', click on that button
7. Select your suburb in the Tamworth region
8. Select your street name in the Tamworth region
9. Select your street number in the Tamworth region
10. You will be asked to select whether 'I'm an owner' or 'I'm a tenant'.
    
    If you are an owner occupier, you will need to enter your property number from your rates notice. Your property will automatically be connected to your account, and you will be able to access vouchers that are currently available to your property.
    
    If you are a tenant, select 'Tamworth Regional Council' as the agent. One of our friendly staff will just need to verify this process which may take between 2-10 business days.

If this process doesn't work for you, please complete this form.

I'm still having issues, what next?

Please note the following points if you are having any issues:

• You can only access the Digital Online Resident Services once you are set up in the Council system and connected to the property you are living at.
• Remember the email address you register with as you will need this to sign in with to access your vouchers.
• If you are having an issue logging in your first time after you complete your registration through the link below, wait for 15 minutes so that the system has time to refresh and then try logging in again. If the issue persists, contact Council during business hours on 6767 5555 or by email trc@tamworth.nsw.gov.au. We may need to look at your account to see if you are using the same email and to check if you are connected to any other property or if someone else is connected to the property.
• If you have registered before and have been accessing the Online Resident Services section, BUT you have moved, you will need to be connected to your new address and you will need to complete the form again so we can make the connection in the system for you as you may experience issues in trying to access your vouchers otherwise.

Can I get the waste vouchers for a rental property I own?

As per the terms and conditions of the Waste Vouchers (PDF 129.2KB) owners of rental properties are not able to obtain the waste vouchers for those rental properties. They are for the tenants of the property throughout the year.

Vouchers are intended for:

• 2.4.1 the people living in the dwelling of the property where there is a bin service (ie. in tenanted properties they are for the tenants not the owners)
• 2.4.2 for the property owners where there is a dwelling and no kerbside bin service
• 2.4.3 for the owners of vacant residential land with no dwelling

Where and how to use your waste voucher?

You can use these vouchers whenever you want, providing they have not exceeded their expiry date of 30 June of the relevant financial year.

You can use these vouchers at any of the Tamworth regions Waste and Resource Recovery facilities – click here to find out more about our waste and resource recovery facilities.

What can I use my voucher to dispose of?

Each voucher allows the disposal of up to 2 cubic meters of non-recyclable bulky household waste.

To speed your visit up when you are unloading various materials, you must pre-sort your recyclables and other waste material types before you arrive at the facility

Not sure what to pre-sort your items into? Check out the resource recovery guide on this page.

Click here to view terms and conditions (PDF 129.2KB)