If a person uploads content that is removed or ‘hidden’ on one occasion, that person may be blocked or banned from the social media platform(s).
A person may only be blocked or banned from a Council social media platform with the approval of Council’s social media coordinator. This does not apply to blocking or banning a person from a Councillor’s social media platform.
If a person uploads content that is removed or ‘hidden’ on one occasion, that person may be blocked or banned from the social media platform(s).
A person may only be blocked or banned from a Council social media platform with the approval of the social media coordinator. This clause does not apply to blocking or banning a person from a Councillor’s social media platform.
Prior to blocking or banning a person from a social media platform, the person must, where practicable, be advised of the intention to block or ban them from the platform/all platforms and be given a chance to respond. Any submission made by the person must be considered prior to a determination being made to block or ban them.
The duration of the block is to be 3 months. After this time has elapsed, the personal may appeal in writing to the social media coordinator to be re-admitted. or in the case of a Councillor’s social media platform, to the Councillor.
Where a determination is made to block or ban a person from a social media platform/all social media platforms, the person must, where practicable, be notified in writing of the decision and the reasons for it. The written notice must also advise the person which social media platforms they are blocked or banned from and the duration of the block or ban and inform them of their rights of review.
Despite the above, where a person uploads content of a kind that breaches our policy, and the moderator is reasonably satisfied that the person’s further engagement on the social media platform poses a risk to health and safety or another substantive risk (such as the uploading of defamatory content), an interim block or ban from the platform/all platforms may be imposed on the person immediately for a period no longer than 3 months.
A person who is blocked or banned from the platform/all platforms must, where practicable, be given a chance to respond to the interim block or ban being imposed. Any submission made by the person must be considered when determining whether the interim block or ban is to be removed or retained by the formal review process mentioned above.
A person may request a review of a decision to block or ban then from a social media platform. The request must be made in writing to the General Manager and state the grounds on which the request is being made.
Where a review request is made, the review is to be undertaken by the General Manager or a member of staff nominated by the General Manager who is suitably qualified and who was not involved in the decision to block or ban the person.
Where the decision to block or ban the person was made by the General Manager, the review must be undertaken by another senior and suitably qualified member of staff who was not involved in the decision.
Where a person that is the subject of a block or ban continues to engage on a social media platform(s) using an alternative social media account, profile, avatar, etc., a moderator may block or ban the person from the platform(s) immediately. In these circumstances, the above banning procedure does not apply.