Waste Wagon

Tamworth Regional Council has recently launched a trial of new fee-based book-in bulky waste collection service known as Waste Wagon to support residents who are unable to take their own waste to the waste facility.

Waste Wagon is a book-in bulky waste collection service available to residents in the Tamworth region, the service will allow residents to book and pay for a Waste Wagon pick up when they need it.

Each booking of the Waste Wagon service, the resident must surrender one of their free waste vouchers and pay a subsidised fee of $25 including GST. Pensioners and concession card holders are eligible to receive a 50% discount by visiting any of Council's Customer Service Branches to provide proof of eligibility and to make a booking.

Council staff will use a vehicle and a caged trailer to collect the waste from the verge. The maximum load to be collected is two (2) cubic metres. Individual items must not be any heavier than 30kg and able to be lifted by two people.

Tamworth Regional Council (TRC) determined at its meeting on 13 August 2024 to continue providing the book-in Waste Wagon Service during 2024/2025 and review its continued provision in 2025/2026 towards the end of the 24-25 financial year.

Bookings can be made online or in person at a Tamworth Regional Council branch.

Click here to book Waste Wagon

Download the full list of Terms and Conditions here (PDF 129.2KB).

Suitable items for Waste Wagon:

Items MUST NOT weigh greater than 30kg (2 person lift, no mechanical aid)
Furniture & bedding (1 x mattress per collection)
1 x Small fridge, freezer &/or air-conditioner (items that are less than 30kg)
Small electrical appliances
E-waste – e.g., computer, TV
Maximum 2 x car/4wd/motorcycle tyres per collection
Metal waste (individual items less than 30kg)
Items must be UNDER 2m in length and height.

Unsuitable items for Waste Wagon

Bags of household rubbish
Large fridges, freezer & air-conditioner (items that are more than 30kg)
Garden waste, rocks or soil, etc
Asbestos, concrete, bricks, etc (demolition materials)
Motor vehicle parts, transmission fluid or oil
Plate glass (i.e., window, door or fish tank)
Chemicals, paint, gas bottle, fire extinguisher
Partially/full container of liquid
Commercial waste or items from businesses

Waste wagon

Frequently Asked Questions (FAQs)

When and how do I book Waste Wagon?

Eligible Tamworth region residents can book Waste Wagon online or by visiting a Tamworth Regional Council branch.

Why do I have to pay for this service?

Council introduced this book-in fee based service because of the rising costs of the old kerbside pickup service which only 23% of residents used, however, all rate-payers paid for it.

How do I pay for Waste Wagon?

You can book and pay for Waste Wagon online using a credit card, or you can pay at a Tamworth Regional Council branch using a credit card, debit card or cash.

The fee is $25 including GST. Pension and concession card holders are eligible to receive a 50% discount by visiting any of Council's Customer Service Branches.

In addition to the fee you must surrender a valid waste voucher.

Can I choose the date of my collection?

Residents who book a service can select a preferred date for collection during the service operation hours and locations. Service availability will be at Council's discretion.

When do I place my items out for collection?

It is best to place your items out on the kerbside the evening before your booked-in collection. This will help avoid a situation where people add items to your collection pile which may then result in a total of more than 2 cubic metres volume making it non-compliant with the service.

Where do I put my items for collection?

In a neat pile on the kerbside where it is safe for the rest of the community to pass by. Items should not be placed on the roadway or footpath.